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This comprehensive self-paced online course teaches professional communication strategies through 12 interactive modules. Learn verbal, non-verbal, paraverbal, active listening, questioning techniques, and advanced communication skills applicable in modern remote and in-person workplaces.

· By the end of this course, students will be able to:
· Understand the components of effective communication
· Identify and overcome communication barriers
· Apply paraverbal, verbal, and non-verbal communication techniques
· Use the STAR framework for structured communication
· Practice active listening and questioning skills
· Conduct conversations at multiple depth levels
· Use Appreciative Inquiry for problem-solving
· Apply advanced communication techniques in real-world scenarios
Course Currilcum
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- Lesson 1: Welcome & Course Overview Unlimited
- Lesson 2: Why Communication Matters Unlimited
- Lesson 3: What is Communication? Unlimited
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- Lesson 1: Spoken Communication Unlimited
- Scenario Matching Quiz 00:20:00
- Lesson 2: Non-Verbal Communication Unlimited
- Non-Verbal Image Analysis 00:05:00
- Lesson 3: Written Communication Unlimited
- Lesson 4: How Method & Audience Affect Communication Unlimited
- Module 2 Case Study Unlimited
- Module 2 Quiz 00:20:00
- Module 2 Assignment: Communication Type Analysis 1 week, 3 days
- Lesson 1: An Overview of Common Barriers Unlimited
- Lesson 2: Language Barriers Unlimited
- Lesson 3: Cultural Barriers Unlimited
- Lesson 4: Differences in Time and Place Unlimited
- Module 3 Case Study Unlimited
- Module 3 Quiz 00:20:00
- Module 3 Assignment: Identify Your Barriers 1 week, 3 days
- Lesson 1: Understanding the Mehrabian Study Unlimited
- Lesson 2: Body Language Categories Unlimited
- Lesson 3: Interpreting Gestures Unlimited
- Lesson 4: Non-Verbal Communication in Virtual Settings Unlimited
- Module 5 Case Study Unlimited
- Module 5 Quiz 00:20:00
- Module 5 Assignment 1 week, 3 days
- Lesson 1: Hearing vs. Listening Unlimited
- Lesson 2: Seven Ways to Listen Better Today Unlimited
- Lesson 3: Active Listening – Three Steps Unlimited
- Lesson 4: Types of Signals You Can Send Unlimited
- Lesson 5: Paraphrasing Correctly Unlimited
- Lesson 6: Active Listening in Digital Environments Unlimited
- Module 7 Quiz 00:20:00
- Module 7 Assignment: Practice Active Listening 1 week, 3 days
- Lesson 1: Introduction to Appreciative Inquiry Unlimited
- Lesson 2: Defining Appreciate & Inquiry Unlimited
- Lesson 3: Four Stages of AI Unlimited
- Lesson 4: AI in Practice Unlimited
- Lesson 5: Appreciative Inquiry in Modern Workplaces Unlimited
- Lesson 6: Building Your AI Question Set Unlimited
- Module 9 Quiz 00:20:00
- Module 9 Assignment: Apply AI to a Workplace Challenge 1 week, 3 days
- Lesson 1: Understanding Precipitating Factors Unlimited
- Lesson 2: De-Personalizing Negative Comments Unlimited
- Lesson 3: Establishing Common Ground Unlimited
- Lesson 4: Using “I” Messages Unlimited
- Lesson 5: Constructive Feedback Framework Unlimited
- Lesson 6: Advanced Digital Communication Unlimited
- Module 11 Quiz 00:20:00
- Module 11 Assignment: “I” Messages & Constructive Feedback 1 week, 3 days
Course Reviews
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I had a great time!