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R1 500,00

This comprehensive self-paced online course teaches professional communication strategies through 12 interactive modules. Learn verbal, non-verbal, paraverbal, active listening, questioning techniques, and advanced communication skills applicable in modern remote and in-person workplaces.

· By the end of this course, students will be able to:

· Understand the components of effective communication

· Identify and overcome communication barriers

· Apply paraverbal, verbal, and non-verbal communication techniques

· Use the STAR framework for structured communication

· Practice active listening and questioning skills

· Conduct conversations at multiple depth levels

· Use Appreciative Inquiry for problem-solving

· Apply advanced communication techniques in real-world scenarios

Course Currilcum

    • Lesson 1: Welcome & Course Overview Unlimited
    • Lesson 2: Why Communication Matters Unlimited
    • Lesson 3: What is Communication? Unlimited
    • Lesson 1: Spoken Communication Unlimited
    • Scenario Matching Quiz 00:20:00
    • Lesson 2: Non-Verbal Communication Unlimited
    • Non-Verbal Image Analysis 00:05:00
    • Lesson 3: Written Communication Unlimited
    • Lesson 4: How Method & Audience Affect Communication Unlimited
    • Module 2 Case Study Unlimited
    • Module 2 Quiz 00:20:00
    • Module 2 Assignment: Communication Type Analysis 1 week, 3 days
    • Lesson 1: An Overview of Common Barriers Unlimited
    • Lesson 2: Language Barriers Unlimited
    • Lesson 3: Cultural Barriers Unlimited
    • Lesson 4: Differences in Time and Place Unlimited
    • Module 3 Case Study Unlimited
    • Module 3 Quiz 00:20:00
    • Module 3 Assignment: Identify Your Barriers 1 week, 3 days
    • Lesson 1: The Three Elements of Paraverbal Communication Unlimited
    • Lesson 2: The Power of Pitch Unlimited
    • Lesson 3: The Truth About Tone Unlimited
    • Lesson 4: The Strength of Speed Unlimited
    • Module 4 Case Study Unlimited
    • Module 4 Quiz 00:20:00
    • Module 4 Assignment: Record & Analyze Your Speech 1 week, 3 days
    • Lesson 1: Understanding the Mehrabian Study Unlimited
    • Lesson 2: Body Language Categories Unlimited
    • Lesson 3: Interpreting Gestures Unlimited
    • Lesson 4: Non-Verbal Communication in Virtual Settings Unlimited
    • Module 5 Case Study Unlimited
    • Module 5 Quiz 00:20:00
    • Module 5 Assignment 1 week, 3 days
    • Lesson 1: Introduction to STAR Unlimited
    • Lesson 2: S = Situation Unlimited
    • Lesson 3: T = Task Unlimited
    • Lesson 4: A = Action Unlimited
    • Lesson 5: R = Result Unlimited
    • Lesson 6: Putting It All Together & Virtual Applications Unlimited
    • Module 6 Quiz 00:20:00
    • Module 6 Assignment: Tell Your STAR Story 1 week, 3 days
    • Lesson 1: Hearing vs. Listening Unlimited
    • Lesson 2: Seven Ways to Listen Better Today Unlimited
    • Lesson 3: Active Listening – Three Steps Unlimited
    • Lesson 4: Types of Signals You Can Send Unlimited
    • Lesson 5: Paraphrasing Correctly Unlimited
    • Lesson 6: Active Listening in Digital Environments Unlimited
    • Module 7 Quiz 00:20:00
    • Module 7 Assignment: Practice Active Listening 1 week, 3 days
    • Lesson 1: Power of Questions Unlimited
    • Lesson 2: Open Questions Unlimited
    • Lesson 3: Closed Questions Unlimited
    • Lesson 4: Probing Questions Unlimited
    • Lesson 5: Question Sequencing Unlimited
    • Lesson 6: Questioning in Digital Communication Unlimited
    • Module 8 Quiz 00:20:00
    • Module 8 Assignment: Question Construction & Practice 1 week, 3 days
    • Lesson 1: Introduction to Appreciative Inquiry Unlimited
    • Lesson 2: Defining Appreciate & Inquiry Unlimited
    • Lesson 3: Four Stages of AI Unlimited
    • Lesson 4: AI in Practice Unlimited
    • Lesson 5: Appreciative Inquiry in Modern Workplaces Unlimited
    • Lesson 6: Building Your AI Question Set Unlimited
    • Module 9 Quiz 00:20:00
    • Module 9 Assignment: Apply AI to a Workplace Challenge 1 week, 3 days
    • Lesson 1: Three Levels of Conversation Unlimited
    • Lesson 2: Level One – Discussing General Topics Unlimited
    • Lesson 3: Level Two – Sharing Ideas & Perspectives Unlimited
    • Lesson 4: Level Three – Sharing Personal Experiences Unlimited
    • Lesson 5: Networking Tips & Techniques Unlimited
    • Lesson 6: Virtual Conversation & Networking Unlimited
    • Module 10 Quiz 00:20:00
    • Module 10 Assignment: Networking Practice & Reflection 1 week, 3 days
    • Lesson 1: Understanding Precipitating Factors Unlimited
    • Lesson 2: De-Personalizing Negative Comments Unlimited
    • Lesson 3: Establishing Common Ground Unlimited
    • Lesson 4: Using “I” Messages Unlimited
    • Lesson 5: Constructive Feedback Framework Unlimited
    • Lesson 6: Advanced Digital Communication Unlimited
    • Module 11 Quiz 00:20:00
    • Module 11 Assignment: “I” Messages & Constructive Feedback 1 week, 3 days
    • Lesson 1: Course Review & Key Takeaways Unlimited
    • Lesson 2: Your Communication Style Assessment Unlimited
    • Lesson 3: Creating Your Personal Action Plan Unlimited
    • Lesson 4: Resources for Continued Learning Unlimited
    • Lesson 5: Inspirational Quotes on Communication Unlimited
    • Module 12: Final Comprehensive Assessment 00:30:00
    • Module 12: Final Capstone Project 1 week, 3 days

Course Reviews

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  1. Great Course
    5

    I had a great time!