Privacy Policy (POPIA)

Last Updated: 2026

1. Introduction

Caleb’s Training & Development Consultants (“Caleb’s”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or engage our services.

2. Information We Collect

We may collect:

Personal Information

• Full name
• Company name
• Email address
• Telephone number
• Physical address
• Job title
• Identity number (where required for accreditation or learner registration)
• Qualifications and educational information

Technical Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

3. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Register learners for training programmes
• Facilitate accreditation and compliance services
• Process payments
• Issue certificates
• Provide support services
• Improve our website and services
• Comply with legal and regulatory requirements

4. Sharing Information

We may share information with:

• SETAs
• QCTO
• Quality Assurance Bodies
• Accreditation Authorities
• Assessment and Moderation Partners
• Payment Service Providers
• Government Agencies where legally required

We will not sell personal information to third parties.

5. Data Security

We implement reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Theft
• Misuse
• Disclosure

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil our services
• Meet accreditation requirements
• Comply with legal obligations
• Resolve disputes

7. Your Rights

You may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Object to certain processing activities
• Withdraw consent where applicable

8. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You may disable cookies through your browser settings.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

10. Contact Information

For privacy-related enquiries:

Information Officer: Celeste

Email: Celeste@calebstraining.com

Telephone: 073 574 9438