Last Updated: 2026

1. Last Updated: 2026

   1. Training Courses

   Course registrations are confirmed once payment has been received unless otherwise agreed in writing.

   Cancellations by Participants

   • More than 7 calendar days before training: Full refund or transfer to another course.
   • Between 4 and 7 calendar days before training: 50% refund or transfer.
   • Less than 4 calendar days before training: No refund.

   Substitute participants may be nominated at no additional cost.

   2. Non-Attendance

   Failure to attend a course without written notice will be considered a cancellation and will not qualify for a refund.

   3. Online Training

   Once access has been granted to online training materials, no refunds will be issued unless required by law.

   4. Consulting Services

   Consulting, accreditation support, compliance services, and project-based work are generally non-refundable once work has commenced.

   Any refund requests will be assessed based on:

   • Work completed
   • Resources allocated
   • Contractual agreements
   5. Course Postponement

   Requests to transfer bookings must be submitted in writing.

   Transfers are subject to availability and management approval.

   6. Cancellation by Caleb’s

   If Caleb’s cancels a course, clients may choose:

   • A full refund
   • A transfer to another course
   • Credit toward future services
   7. Processing of Refunds

   Approved refunds will typically be processed within 14 business days using the original payment method where possible.